Frequently Asked Questions (FAQ)

Orders & Processing

Q: How long does it take to process my order? A: Orders are processed within 1–3 business days. Orders placed after 5 PM or on weekends/holidays are processed on the next business day.

Q: Will I receive confirmation after placing an order? A: Yes, you will receive an order confirmation email with your purchase details once your order has been processed.

Shipping

Q: Do you offer free shipping? A: Yes! We offer free standard shipping on all orders over $39.99. Orders under $39.99 have a flat rate of $1.99.

Q: How long does shipping take? A: Standard shipping typically takes 5–10 business days.

Q: Do you ship internationally? A: Currently, we ship only within the United States.

Returns & Refunds

Q: What is your return policy? A: We accept returns in accordance with our [Refund Policy]. Please review it for full details on eligibility and process.

Q: How do I request a refund? A: Simply contact us at info@buy-sunglasses.com with your order details, and our support team will guide you through the process.

Privacy & Data

Q: How do you handle my personal information? A: We respect your privacy. Please see our [Privacy Policy] and [Your Privacy Choices] pages for full details on how your data is collected, used, and managed.

Q: Can I opt out of marketing emails? A: Yes, you can unsubscribe anytime by clicking the link in our emails or contacting us directly.

Contact & Support

Q: How can I contact you? A: You can reach us by:

• 📧 Email: info@buy-sunglasses.com

• 📍 Address: Buy-Sunglasses LLC, 1209 Mountain Road Pl NE Ste 6684, Albuquerque, NM 87110, USA

• 💬 Live Chat: Use the chat icon on our website for real-time support.

Q: What are your customer support hours? A: Our team is available Monday to Friday, 9:00 AM – 5:00 PM (MST). We aim to respond within 24 hours.